1. Introduction
At Al-Andalus International Insurance, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.
2. Information We Collect
We collect information that you provide directly to us when you fill out forms, request quotes, apply for jobs, or communicate with us. This may include:
- Personal identification details: Name, email address, phone number, and physical mailing address.
- Insurance-related details: Vehicle information, property details, medical history, and specific details required to issue quotes and process claims.
- Verification files: Images, PDF scans of ID cards, vehicle registration documents, or other media uploaded to our platform.
3. How We Use Your Information
We process your personal information based on legitimate business interests, the fulfillment of our contract with you, compliance with legal obligations, and/or your consent. Specifically, we use it to:
- Provide, operate, and maintain our insurance services and website.
- Process your inquiries, generate insurance quotes, and manage policies.
- Provide customer support and respond to your messages and requests.
- Verify your identity and confirm the validity of documentation provided.
- Comply with legal and regulatory obligations as dictated by Iraqi law and the Iraqi Insurance Diwan.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. We may share your information only in the following scenarios:
- With trusted third-party service providers (such as underwriters, medical networks, and claims adjusters) who assist in executing our contract with you.
- To comply with law, regulations, or a subpoena from public authorities and law enforcement in Iraq.
- To protect and defend the rights, safety, or property of Al-Andalus International Insurance, our users, or the public.
5. Security of Your Data
We implement robust technical and organizational security measures designed to protect the security of any personal information we process. Our database is secured, and access is restricted only to authorized personnel.
However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. You are responsible for ensuring that any data you send to us is transmitted securely.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by Iraqi financial and insurance regulations.
7. Your Rights
You have the right to request access to the personal information we collect from you, change that information, or request it to be deleted under specific circumstances. To make a request, please contact our support team using the information provided below.
8. Contact Us
If you have any questions or feedback regarding this policy, please reach out to us at:
- Email: info@alandalus-iq.com
- Phone: +964 771 000 6000
- Shortcode: 7366